OUR POLICES
Processing/Shipping Times
Please allow 5-7 business days for processing and an additional 3-4 business days for delivery from the shipping carrier.
Please allow 7-10 business days for wholesale orders and an additional 3-4 business days for delivery from shipping carrier.
Please allow 21 business days for custom orders and an additional 3-4 business days for delivery from the shipping carrier.
Local pickup orders will be available for pickup after 72 hours of order being placed.
Order Changes or Cancellations
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations or applying discounts.
Refunds and Exchanges
ALL SALES ARE FINAL.
If you have received your order and it is damaged or missing items, you must notify us within 24 hours of your order being delivered. Once your order has been in your possession more than 24 hours, no refunds or replacements will be given.
Allergies
It is the responsibility of the user of our products to make sure they are not allergic to our products. Everyone’s skin is different and you must test products as you would anything else. If you are known to have sensitive skin, please test the product on a small part of your arm for a few days prior to using it all over.
Items Damaged Upon Delivery
If one or all items are damaged upon delivery, we will need photos of the damaged product(s) as well as packaging your was delivered in order to assess the extent of the damage to determine if a replacement (partial or full) is needed. You will need to email these photos along with your order number to kahshontinaturals@gmail.com
Computer Error
We reserve the right to cancel any order that was a result of a mistake in our system. For example, if we price our soap for $0.07 instead of $7.00 and you buy a million bars at $0.07 then we have the right to cancel your order due to a computer or human error.
Privacy
Information provided to us by our customers will always be kept confidential. We will never sell your information to any other organization. We do keep your email address for sending you information about Kahshonti Naturals. You always have the option to unsubscribe from our email list at anytime.